By admin 
Ison Xperiences is a leading player in the Customer Experience Management (CXM) industry in Africa, specializing in scaling business operations, workforce solutions, and customer-centric solutions across numerous industries. With over 18,000 employees across 19 countries and a vast client base managing over 500 million transactions monthly, Ison Xperiences offers transformative opportunities in Telecoms, BFSI, Energy, Retail, and other industries.
Ison Xperiences is now hiring skilled Customer Service Representatives proficient in Arabic to join their dynamic and innovative team. If you have excellent communication skills and a passion for problem-solving, this role could be your next career step.
Position Title: Customer Service Representative – Arabic
Location: Addis Ababa, Ethiopia
Application Deadline: December 13, 2024
Position Overview:
The Customer Service Representative is vital in ensuring customer satisfaction by offering exceptional service, addressing inquiries, and resolving concerns promptly. This role requires individuals with excellent communication skills and the ability to connect with customers through professional, empathetic interactions.
Key Responsibilities:
As a Customer Service Representative (Arabic Speaker) at Ison Xperiences, your duties will include:
- Handling inbound customer calls with professionalism and efficiency.
- Resolving customer inquiries and concerns by providing clear and helpful solutions.
- Building strong and positive rapport with customers through effective communication.
- Assisting customers in identifying suitable services and solutions to meet their needs.
- Maintaining accurate and up-to-date customer records through proficient data entry.
- Working in a 24/7 shift system, ensuring coverage and availability for all customer needs.
Qualifications & Requirements:
To be considered for this role, applicants must meet the following criteria:
Educational Background:
- Bachelor’s Degree in any field of study.
Language Skills:
- Proficiency in Arabic (written, spoken, and understood, including familiarity with multiple Arabic dialects).
- Excellent fluency in English, both written and verbal.
Skills & Competencies:
- Strong interpersonal and problem-solving skills to build trust with customers.
- Attention to detail and a commitment to accuracy in all customer interactions.
- Proficiency in computer operations and data entry.
Why Join Ison Xperiences?
Working at Ison Xperiences offers you:
- The opportunity to join one of the most prominent CXM players in Africa.
- A dynamic and diverse work environment with global exposure.
- An opportunity to develop professional expertise in customer experience management and problem-solving.
- A chance to work with a team that values innovation, creativity, and collaboration.
How to Apply:
Interested candidates can submit their applications by clicking the following link:
👉 Apply Now Here
Submit your application by December 13, 2024.
Final Thoughts:
Ison Xperiences offers more than just a job; it provides a chance to grow, innovate, and contribute to a global team that values customer service excellence. If you have experience in customer service, strong communication skills, and fluency in Arabic and English, this opportunity is for you.
Apply now and take the next step toward an exciting career with Ison Xperiences!